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Returns & Refunds
Phytosil is committed to providing you with the highest quality products. If you are not completely satisfied with your purchase, we will happily provide a prompt refund, credit, or exchange for the purchase price within 30 days of purchase.
Returns Policy
We will happily accept returns in accordance with the following Returns Policy:
  • All returns must be initiated within 30 days of purchase.
  • Please note that you are responsible for the safe return of merchandise and all shipping costs.
  • Upon receiving your return, we will refund your purchase using your original payment method, excluding shipping charges.
Returns for Defective, Damaged or Incorrect items
Please contact us immediately to report a damaged or wrong item delivery.
If you received a damaged or defective item from us, or the wrong item was shipped to you, you will not be responsible for return shipping charges, a restocking or any other fee in connection with the return. In addition, you will receive a full refund or exchange for the item
To obtain a refund, the item must be returned to us, unopened, with the protective seal of the product still intact.
If the protective seal is broken, and the item bears evidence of use, or intentional tampering, a valid explanation of the defect will be required prior to approval of the refund. Damaged or defective items returned without their original packaging will not receive a refund.
Refunds for Undeliverable or Refused Shipments
Occasionally, shipments to customers are returned to us as undeliverable. For example, this may happen if the purchaser supplied an incorrect shipping address, or the customer refuses to accept a shipment, or the carrier is unable to deliver after multiple attempts.
The amount refunded will be the purchase price paid by you for the returned item (less shipping and handling, discounts, promotions, coupons and a 25% returns processing and item disposal fee)
Refunds to International Customers
Unfortunately, we are unable to accept exchange or return of orders shipped to International locations. Please note 30 days return policy applies to domestic orders only.
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